Computer-Aided Dispatch (CAD) systems are utilized by dispatchers, call- takers, and 911 operators to prioritize and record incident calls, maintain status of field units, and effectively dispatch responders. Typically, when a dispatcher receives a call, the CAD system aids the dispatcher in determining the location of the caller, providing pre-arrival instructions, logging relevant information, and notifying first responders.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
A valid email address is required to submit a ticket.