About Computer Aided Dispatch

Computer-Aided Dispatch (CAD) systems are utilized by dispatchers, call- takers, and 911 operators to prioritize and record incident calls, maintain status of field units, and effectively dispatch responders. Typically, when a dispatcher receives a call, the CAD system aids the dispatcher in determining the location of the caller, providing pre-arrival instructions, logging relevant information, and notifying first responders.

GET SUPPORTHelpdesk Portal

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

A valid email address is required to submit a ticket.

Frequently Asked Questions

Should I contact this department to report an emergency?

To report an emergency, Dial 911. This department is not related to the 911 Communications Center and does NOT take emergency calls.

400 South 8th Street, Room 12, Lebanon, PA 17042
+1 717 272 7621
FAX: 717 274 1486

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Lebanon County Department of Emergency Services.

© 2021 Lebanon County DES

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